Terms and Conditions Surya88 – Complete Platform Usage Guide

These terms and conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and Surya88 ("Platform", "we", "us"). By accessing, registering for, or using any part of the Surya88 platform — whether via the website or mobile app — you confirm that you have read, understood, and agreed to be bound by all the terms and conditions set out in this document.

If you do not agree with any part of these Terms, you are not permitted to use the surya88 platform. Continued use of the platform following any amendment to these Terms constitutes your acceptance of those amendments.

To use the full services of Surya88, you are required to register an account by providing accurate, current, and complete information. The following applies to account registration:

• Each individual is only permitted to hold one (1) active account only. Holding multiple accounts is a serious violation that may result in all accounts being suspended and balances forfeited.
• All information provided during registration — including full name, phone number, date of birth and bank account details — must be accurate and valid.
• You are responsible for keeping your account information up to date whenever any changes occur.
• Surya88 reserves the right to request identity verification documents (KYC) at any time, including prior to processing withdrawals.
• Accounts registered using false information or another person's details may be suspended immediately without prior notice.

Identity Verification (KYC) Process

As part of surya88's commitment to fraud prevention and the security of all members, identity verification (KYC) is conducted as standard. You may be asked to submit a copy of your identification card, a recent bank statement, or other supporting documents. Withdrawals of RM 5,000 and above require full KYC verification before processing.

Use of the surya88 platform is restricted to individuals who meet the following eligibility requirements:

• You must be 18 and above at the time of registration. Surya88 does not accept underage members under any circumstances.
• You must register under your own name and not on behalf of another party.
• You are registering voluntarily for entertainment purposes, and not under pressure or compulsion from any party.
• You are not currently on any self-exclusion list or play ban list issued by any relevant authority.

Deposit Policy

Surya88 accepts deposits via a range of secure and trusted payment methods including DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and domestic bank transfers. All deposits are processed in Malaysian Ringgit (MYR).

• The minimum deposit limit is RM 10 per transaction.
• Deposits are processed instantly and are typically credited to your account within seconds.
• Surya88 does not charge any processing fees for deposits.
• You may only deposit from an account registered in your own name.

Withdrawal Policy

Withdrawals are processed to the bank account registered and verified on the surya88 record. The following applies:

• The minimum withdrawal limit is RM 50 per application.
• Withdrawals are typically processed within 1–3 business days after verification.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• Surya88 reserves the right to request additional verification for large withdrawal amounts before processing them.
• If there is an active bonus with unfulfilled wagering requirements, withdrawals will not be processed until those requirements are met or the bonus is cancelled.

Surya88 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated on each respective promotional offer, as well as the following general terms:

• All bonuses are subject to wagering requirement that must be met before withdrawal of bonus winnings is permitted.
• Bonuses are for the use of the valid account holder only and are non-transferable.
• Each bonus type can generally only be claimed once unless stated otherwise.
• Surya88 reserves the right to cancel, modify, or terminate any promotion at any time, with or without prior notice.
• Use of multiple accounts or any attempt to abuse bonuses will result in the forfeiture of all related bonuses and wins.
• The welcome bonus is available to new members making their first deposit only. One claim per person, phone number, IP address, and device.

All games available in the surya88 Game Lobby are operated in accordance with the official rules set by their respective game providers. Players are responsible for understanding the rules of each game before playing.

• Game results generated by the system are final and cannot be disputed.
• In the event of a technical disruption during gameplay, surya88 will endeavour to resolve the issue based on the server data recorded at the time of the incident.
• In cases where a game cannot be completed due to a technical failure, Surya88 reserves the right to void the round in question and return the wager to the player.
• Wagers that have been confirmed and accepted by the system cannot be cancelled.
• The RTP (Return to Player) value displayed for each game is a statistically calculated long-term figure and does not guarantee wins in any individual session.

The following activities are strictly prohibited on the Surya88 platform. Any violation may result in account suspension or closure without compensation:

• Fraud and manipulation: Any attempt to manipulate game outcomes through technical or other means.
• Collusion: Collusion between players to gain an unfair advantage in a game, particularly in poker or multi-player table games.
• Use of bots or automation software: The use of any software, scripts, or automation tools to play or interact with the platform is strictly prohibited.
• Bonus abuse: Opening multiple accounts, using credit/debit cards under different names, or any other method to obtain bonuses beyond the set limits.
• False identity verification: Submitting false documents or misleading information during the KYC process.
• Money laundering: Using the surya88 platform as a channel for any money laundering or illicit financing activities.

Your account security is a shared responsibility between you and Surya88. The following applies to account security:

• You are solely responsible for keeping your password confidential. Do not share your password with anyone, including anyone claiming to be Surya88 staff.
• Surya88 will never ask for your password via phone, email, live chat, or any other channel.
• If you suspect your account has been accessed without authorisation, contact our support team immediately.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols, at least 8 characters long.
• Enable two-factor authentication (2FA) for an additional layer of security.

The surya88 platform is protected with 256-bit SSL encryption, ensuring all data transmitted between your device and our servers remains secure and cannot be intercepted by unauthorised parties.

Surya88 respects the privacy of every member and is committed to protecting your personal data in accordance with industry best practices. Full details on how we collect, use, and protect your data are outlined in Privacy Policy .

In summary, the data you provide to surya88 is used solely for the following purposes:

• Account management and identity verification
• Financial transaction processing
• Providing customer support
• Sending promotional information (subject to your preferences)
• Legal compliance and fraud prevention

Surya88 does not sell, rent, or share your personal data with third parties for marketing purposes without your consent.

Suspension by surya88

Surya88 reserves the right to suspend or close any member's account under the following circumstances:

• Violation of any part of these Terms and Conditions
• Multiple account ownership
• Providing false or misleading registration information
• Involvement in fraudulent activity or collusion
• Failure to complete the KYC process within the specified timeframe
• Instructions from the relevant authorities

Voluntary Closure by Member

You may request account closure at any time by contacting our support team. Before closure, any remaining balance (subject to wagering requirements) may be withdrawn in accordance with standard withdrawal procedures.

Surya88 takes responsible gaming seriously. We believe that healthy entertainment can only happen when players game within proper limits and boundaries. This platform is designed for fun, not as a solution to financial problems.

Self-management tools available to all Surya88 members include:

• Daily/weekly/monthly deposit limits — set your own maximum deposit limit for a given period.
• Session time limits — limit how many hours you play each day.
• Temporary self-exclusion — pause all gaming activity temporarily (24 hours to 6 months).
• Permanent self-exclusion — permanently close your account if you feel your gaming is out of control.

If you or someone you know needs help with problem gambling, please visit the Responsible Gaming for information on available support resources.

To the extent permitted by applicable law, surya88 is not liable for:

• Any indirect, incidental, or consequential loss or damage arising from the use of our platform
• Losses or damages arising from technical disruptions beyond our control, including internet failures, power outages, or cyberattacks
• Game results that have been duly processed and confirmed by the system
• Any actions by third parties including game providers or payment service providers

Surya88's total liability to any member under any circumstances shall not exceed the total active deposits made within the 30 days preceding the event giving rise to the claim.

Surya88 reserves the right to amend, update, or improve these Terms and Conditions at any time. Significant changes will be communicated to members via a notice on the platform or through their registered email at least 7 days before the changes take effect, unless urgent circumstances require immediate action.

Continued use of the surya88 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and may request account closure.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly from the Surya88 website or app
• Support Email: [email protected] (responded within 24 hours on business days)

For frequently asked questions about using the platform, please visit our FAQ first, as answers to most common questions are already available there.

We are committed to responding to every enquiry thoroughly and in a timely manner. Your satisfaction and comfort as a Surya88 member is our top priority.